Questions & Answers about Double-Deck Pinochle

FAQ Contents


TECHNICAL Q&A

Q: I need help with installation, font problems, etc.
A: See our Technical Support page for some suggestions.

Q: How can I enlarge the size of the cards, etc., on my monitor?
A: Pinochle will use whatever resolution your display is set to. If you reduce your screen resolution, the cards and everything else will get larger. For example, most 17" inch monitors are set to 1024x768 resolution, but you may prefer Pinochle at 800x600 or even 640x480. In Windows, you may change your display resolution by *right*-clicking on the Windows desktop area (your background screen when you start Windows), selecting "Properties" and then the "Settings" tab.

Q: Will DoubleDeck Pinochle run on Windows Me or XP?
A: Yes.  DoubleDeck Pinochle 4.0 is developed on a Windows XP system.  It has been tested and verified on each of the following Windows operating systems: Windows 95; Windows 95 OSR2; Windows 98; Windows 98SE; Windows NT 4.0 Workstation; Windows 2000 Professional; Windows Me; Windows XP Home Edition; Windows XP Professional.   Please note that specific computers may have problems due to video or other problems unrelated to the operating system.

DoubleDeck Pinochle 3.6 operates on all of the above systems, and also functions in Windows 3.1.


REGISTRATION Q&A

Q: What is registration?
A: DoubleDeck Pinochle is "shareware," which means that you may try it for free, but must purchase it for permanent usage if you decide to keep it.  In that case, you will need to obtain a code to unlock the program.  You do that by "registering" the program and paying a one-time $15 fee (good for any future upgrades).  You may register online, and the code to unlock the program will be emailed to you.  Click here for registration.

Q: Can I register with a credit card?
A: Yes. After you have installed Pinochle 3.6 or 4.0, select "Help | Register | Register Now" from the menu. This will run the REGISTER.EXE program to allow you to register by mail or e-mail. You may use a credit card, check, money order, or First Virtual account. Click here for more information and other options. Credit card information is kept secret and secure by our payment processing company, Kagi (the largest shareware registration service).

Q: Is there any other way to register besides the REGISTER program?
A: Yes. You may register via WWW or postal mail. Click here for details.

Q: What do you do with my email address?
A: DoubleDeck.com does NOT use email addresses for anything other than registration and (very infrequent) messages about upgrades to Pinochle. In particular, we do not sell or release them to spammers. The same privacy also holds for names, phone numbers, mail addresses, and everything else.


SCORING

Q: The Meld counting often is incorrect. For example, I have Jacks but they aren't counted.
A: In the default configuration, meld is only counted if it exceeds 20 points for a team. You can change this in the "Options | Setup Meld Table | Miscellaneous" menu choice. To count all meld for a team, set the value to "1". See our rules page for complete information.

Q: I pulled 18 counters but still went set!
A: The program requires 20 counters to save meld. However, you can change this default under "Options | General | Scoring." To count all meld (if the bid is made), set the "Counters required" to "1".


BIDDING

Q: North continues to bid and will not let me take the bid!
A: The final version of Pinochle 4.0 corrects this problem.  Please download and install Pinochle 4.0 for improved bidding and playing.


PLAYING

Q: Is there an internet/network version of DoubleDeck.com's Pinochle for multiple players?
A: No.  Because online game services offer similar programs, we have decided to concentrate on creating the best "solitaire-style" Pinochle program.

Q: My winning percentage is XX%. Is that good?
A: That depends upon whether you enjoy the games!  One experienced pinochle player reported that his win percentage is over 90%! Because of the computer players' relative difficulty with more "intuitive" thinking, your win percentage should be highest with the four card exchange enabled.

Q: Why do East and West get so many great hands?
A: The hands dealt are randomly determined (insofar as a computer can be "random"). However, you may alter the deal by selecting "Rotate Deal" from the Options menu. This option works as follows. A given game number (such as 123456) will deal specific cards to each player. If the deal is "rotated," then those hands are shifted clockwise around the table. For example, a 90 degree rotation will take the hands that would normally be dealt to East, and will instead give them to South, and so forth around the table.

Q: How do East and West so often "get through" our team when they lead?
A: They don't cheat; sometimes they are simply lucky.

Q: Why does "Undo" sometimes not repeat plays exactly?
A: When no clear strategy is available, some plays are determined partly by chance. If such a play is undone and then re-played, it may differ.

Q: How can I leave the program without forfeiting?
A: Just exit the program and choose to save the current game. It will be restarted the next time you play Pinochle.

Q: Ugh! North played the stupidest cards and we were set!
A: The computer is not perfect. All players make "mistakes" or strategic miscalculations; it's just more frustrating when a supposedly logical computer does so. But think: if it played perfectly, would one ever beat East and West? However, we do try to make continuing improvements in the computer's playing strength and understanding.

Also, please note that the latest version, Pinochle 4.0, has improved play in the areas of bidding, trumps play, aces play, and leadbacks.


MISCELLANEOUS Q&A

Q: When will [some feature] be implemented?
A: Unfortunately, we will never be able to include every option for every player. Information about any upgrade plans are available on the main Pinochle page (click here). We welcome your suggestions and input at any time (e-mail us).

Q: How much will an upgrade cost?
A: Nothing, if you're a registered user, even if the price goes up for new users. Any time an upgrade is available, we attempt to contact previously registered users. You may also check our website at any time for information.

Q: What other Pinochle programs are out there?
A: Check our main page for some pointers (click here).  We do not vouch for these programs; we merely list these sites for convenience.

Q: Is there a Pinochle version for the Macintosh?
A: Yes, at least one, although we do not vouch for it.  Click here for the link.

Q: Can we put the program on our CD-ROM, bulletin board, etc.?
A: Yes, final versions are redistributable as long as all files distributed here are included and the copyright/shareware messages are unchanged, and you do not charge more than $3 per program on your collection (not including download costs). Note that Beta Versions are not redistributable.

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